Patient services
Requests & complaints: your opinion matters
Submit your requests, complaints, claims, suggestions or compliments here. Every submission is logged and reviewed by our quality team.
Response times
We answer requests within 15 business days of receipt, as required by Colombian Law 1755 of 2015, and aim to reply much sooner. If we need more time, we will let you know.
Other authorities
If you are not satisfied with our answer, you may contact your local Health Department or Colombia's National Health Superintendency. For professional-ethics matters, the Dental Ethics Tribunal.
National Health Superintendency